1. Revoke Amazon access
To stop future marketplace API access, an authorized account administrator should revoke the Groviix application in the relevant Amazon Seller Central or Vendor Central application-authorization controls. Revoking authorization is controlled by Amazon and is separate from deleting information already stored in Groviix.
2. Send a deletion request
Email amazon@allinwebsolutions.com with the subject Groviix data deletion request. Send the request from the work email associated with the account when possible. Include:
- Your name and organization.
- The Groviix sign-in email or safe business identifier for the account.
- Whether you want to remove a specific marketplace connection, a user profile, uploaded/generated content, or the entire organization account.
- The connected account label or marketplace when only one connection should be removed. Do not email OAuth tokens, passwords, API secrets, buyer details or customer addresses.
3. Verification
We will verify the requester’s identity and authority before deleting organization or marketplace data. We may ask an organization administrator to confirm a request made by another user. This protects customers from fraudulent or accidental deletion.
4. What a confirmed request can cover
Depending on the verified request and applicable obligations, deletion may cover:
- User profile and authentication linkage.
- Amazon connection records and encrypted OAuth tokens.
- Synced catalog, analytics, inventory, purchase-order and operational records associated with the requested customer or connection.
- Uploaded product images, references, workbooks and private stored files.
- Generated listing content, image drafts, A+ drafts, saved versions and workflow history.
- Team invitations, customer-specific preferences and associated application records.
5. Information that may remain temporarily
Limited records may be retained where reasonably necessary for security, fraud prevention, legal obligations, disputes, financial records or to document that a deletion request was completed. Deleted information may remain in protected backups until the applicable backup cycle expires; backup copies are not restored for ordinary product use. Aggregated technical information that no longer identifies a customer or person may also remain.
6. Direct Fulfilment customer information
Groviix is designed not to persist Direct Fulfilment customer names, addresses, contact details or buyer messages in operational records. If you believe such information has been retained unexpectedly, mark the email as an urgent privacy and security issue and provide the approximate time and affected workflow without including the customer PII itself.
7. Effect of deletion
Deletion can be irreversible. Removed connections will stop syncing, deleted files and generated assets may no longer be recoverable, and users may lose access to the organization. Export any business records you are entitled to keep before confirming deletion.
8. Questions
Read the Privacy Policy or contact amazon@allinwebsolutions.com. Do not send sensitive credentials or marketplace customer PII by email.